Straight Answers
Questions people actually ask.
Including the uncomfortable ones. If something you need to know is not here, call and ask. You will get the same answer on the phone that you would get here.
Getting started
Getting started
What does Apex Tech Solutions do?
Apex Tech Solutions is a managed service provider delivering managed IT, cybersecurity and compliance, infrastructure and business continuity, and AI advisory. One partner covers the workstations, the network, the servers, the cloud, and the security wrapped around all of it, rather than four vendors pointing at each other when something breaks.
How fast do you respond to a new inquiry?
Every inquiry gets a response the same business day. If something is actively down or you believe you have been breached, call 903-893-7108 directly rather than submitting a form.
What happens in a first conversation?
We ask what is breaking, what it costs you, and what you have already tried. It takes about twenty minutes and you will know within the first five whether it is worth continuing. There is no scripted pitch and no obligation.
What if we are not a good fit?
We will tell you. Apex qualifies deliberately, because being the wrong provider for a business helps nobody. If your environment genuinely needs a twenty-person help desk, or if you are not yet at the point where managed services make sense, you will hear that instead of a proposal.
Pricing and agreements
Pricing and agreements
How is managed IT priced?
Apex prices per seat on a flat monthly agreement covering the full stack, including security. That means your cost is predictable and it does not spike in the months something goes wrong, which is precisely when a break-fix arrangement bills you most. Specific figures depend on your environment and get discussed directly rather than published.
Do you have different service tiers?
No. There is one stack and everyone gets it. Tiered offerings work by leaving something out of the cheaper option, and in this industry the thing left out is usually security. We would rather have a harder pricing conversation than manage an environment we know is under-protected.
Why a longer-term agreement instead of month to month?
Because the first months of an engagement are the most expensive and the least visible. Assessing, documenting, standardizing, and closing gaps is real work that pays off over years, not weeks. A term agreement lets that investment happen up front instead of being rationed. It also means we are accountable for outcomes over a real horizon rather than optimizing for the next invoice.
Are there surprise bills?
Not from covered work. The agreement defines what is included, and what is included is the vast majority of what happens in a normal month. Projects outside that scope, like an office buildout or a major migration, are quoted separately and approved before they start.
Security
Security
Is cybersecurity included or an add-on?
Included. Multi-factor authentication, endpoint protection, email defense, DNS filtering, and monitoring are part of every engagement. There is no cheaper version of Apex where the security is quietly left out.
Can you guarantee we will not be breached?
No, and be skeptical of any provider who says otherwise. What we can do is close the paths attackers actually use against businesses your size, monitor for what gets through, and make sure you can recover quickly. Anyone promising immunity is selling something.
Do you handle compliance frameworks?
Yes, and the first question is always which framework genuinely applies to your organization. Businesses are frequently handed requirements broader than their actual obligation, and over-scoping is its own expensive mistake. We work through what applies before working through what to build.
What happens if we get hit with ransomware?
The answer is decided months earlier, by whether backups are isolated, whether they have been restored from in a test, and whether there is a written plan naming who does what. With those in place it is a bad few days. Without them it is an existential event. That is why tested recovery is part of the baseline rather than an option.
Working together
Working together
Do you replace our internal IT person?
Not necessarily, and often the better arrangement is alongside them. Apex can take the infrastructure, security, and monitoring load off an internal person who is buried in day-to-day requests, so they can focus on the work only they can do.
Do we have to replace our equipment to work with you?
No. We start with what you have, document it, and build a prioritized plan for what genuinely needs to change. Replacement happens on your budget and your schedule, not as a condition of getting started.
Who owns our documentation if we leave?
You do. Your environment gets documented as we go and that documentation is yours. Holding a client hostage with undocumented infrastructure is not a business model we are interested in.
How does switching from another provider work?
It starts with an assessment of what you actually have, because most businesses find their existing documentation does not match reality. From there we build a transition plan that does not require a hard cutover on a Friday night with everything crossed.
Coverage
Coverage
Where does Apex Tech Solutions work?
Remotely, anywhere. Managed IT is delivered over the internet in real time, and monitoring does not care where the monitoring station is. Onsite coverage runs across North Texas and southern Oklahoma as a matter of routine, and further when the work justifies it. Nobody gets told they are too far away.
Are we too small for managed IT?
It depends on your environment rather than your headcount. A six-person business with compliance obligations and three locations needs more than a thirty-person business with one office and no regulatory exposure. If you are not ready, we will say so.
Do you support businesses in Oklahoma?
Yes. Southern Oklahoma, including Bryan County and Durant, is part of the regular service area rather than an occasional exception.
Still have a question?
Ask it directly. Every inquiry gets a response the same business day.